Warranty Information

At Dino PC, we want you to be happy with your new custom PC and Laptop, so we include a minimum 18 month parts warranty as standard. Please read the following carefully.

Can I upgrade my PC without invalidating the warranty?

We understand that our customers have a requirement to upgrade certain parts along the way, such as optical drives, hard drives and PCI cards. Make sure that proper precautions are taken when carrying out any upgrades, and the parts used are compatible and of high quality without any defects. If a warranty claim is made for a PC that has been upgraded, and the fault can potentially be attributed to the upgraded part, then you might be responsible for labour and any other costs incurred.

How does your warranty work?

As standard each of our computers is covered by a 5 year warranty, which means we wouldn't make money out of providing support for your system and you can rest assured that we will be willing and ready to help put things right if any issue does spring up. Our systems are supported by our trained support staff and technicians on a return-to-base basis. Here is a table to explain the different warranty options:

Warranty Parts Covered Labour Covered Carriage Covered
Standard 18 Months 5 Years 3 Months
Premium 2 Years 5 Years 1 Year
VIP 3 Years 5 Years 2 Years

If you are outside the carriage cover period this is available at £40 to arrange collection from your premises and ship out the repaired system.

What happens if I have a problem with my PC?

If you have a problem with the PC and require technical support you can contact us and we will do our best to resolve any issues reported as quickly as possible. We will reply with possible solutions, and if a hardware fault is confirmed by our technical support advisor we can proceed with collection process.

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