At Dino PC, we aim to build and deliver your device as quickly as possible but without compromising the quality of the build. Because of the custom nature of the devices, it can take some time to obtain the correct parts, build, and test so please be aware of the current turnaround times.
What's your current turnaround?
Turnaround is currently 4-6 weeks for custom built computers, due to stock availability and high volume of orders, priority turnaround is currently not available. We are working hard to resolve this but please bear with us.
How much is your delivery?
Desktop and laptop system orders have a fixed delivery charge of £15 within mainland UK and £35 for Northern Ireland, Highlands and British Isles. The delivery price is set for the whole order and not dependent on quantity or weight.
How do you package the orders?
We use extra packaging for PCs to guarantee that it arrives without any damage. The original packaging that is normally used for computer cases is what the majority of system builders use to ship out systems, but this is inadequate and there is a good chance of transit damage occurring. Our solution is to package the computer inside that original packaging that the case comes in, but then we go the extra mile by placing it in a larger box and fitting air cushions to absorb any impact.
Which parts of UK do you deliver to?
We ship within the UK, including Northern Ireland, Highlands and UK Isles. We do not deliver outside the UK.
How do I know date and time my order will be delivered?
An email confirmation is sent upon dispatch, and the order is delivered by next working day service, it can take longer if you are based in a remote location such as Northern Ireland, Highlands or a UK Isle. Delivery normally takes place between 9AM - 6PM, our courier would give you a one hour delivery window if you provide us with a mobile number, or you can track it online and change delivery date. If there is no one available to take delivery the driver may attempt to leave the goods with a neighbour, normally the consignment will be returned to the local depot and delivery will be re-attempted the next working day.
What delivery service do you use?
Orders below £30 in value and less than 1kg are dispatched by Royal Mail.
Orders above £30 or over 1kg in weight are dispatched via DPD or FedEx courier service.
Can I collect the PC to save on delivery?
Unfortunately, we are unable to offer collections at present.
Can I have my order delivered to an address other than the billing address?
We allow you to specify a different delivery address. If you have paid by card and it has passed 3DSecure there should be no issues.