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What's your current turnaround?
Turnaround is normally 1-2 weeks for custom built computers, depending on stock
availability for components selected. Priority turnaround is available as an option on PC customisation pages. Components are usually dispatched within
1-3 working days.
Please note that once the order is dispatched we send out an email notifying you
that it will arrive the next working day.
How much is your delivery?
PC Orders - PC orders have a fixed delivery charge of £15 within mainland
UK and £35 for Northern Ireland, Highlands and British Isles. The delivery price
is set for the whole shipment, whether you order one system or ten systems you
will pay £15 for the delivery.
We use extra packaging for PCs to guarantee that it arrives without any damage.
The original packaging that is normally used for computer cases is what the
majority of system builders use to ship out systems, but this is inadequate and
there is a good chance of transit damage occurring. Our solution is to package
the computer inside that original packaging that the case comes in, but then we
go the extra mile by placing it in a larger box and fitting air cushions to
absorb any impact. Since we adopted this approach we haven't had a single PC
arrive damaged.
Component Orders:
| Weight (kg) |
Delivery rate |
| Below 1 |
£5 |
| 1 > 5 |
£7 |
| 5 > 13 |
£10 |
| Over 13 |
£15 |
Which parts of UK do you deliver to?
We deliver within mainland UK and Northern Ireland. We do not
ship abroad.
How do I know date and time my order will be delivered?
An email confirmation is sent upon dispatch, and the order is delivered by next
working day service. Unfortunately, it is not possible to specify a specific
time for delivery, the delivery company will attempt to deliver the goods
between 9am to 6pm. If there is no one available to take delivery the driver may
attempt to leave the goods with a neighbour on rare occasions. Normally the
consignment will be delivered to the local depot and delivery will be re-attempted the next working day.
What delivery service do you use?
Orders below £30 in value and less than 1kg are dispatched by Royal Mail.
Orders above £30 or over 1kg in weight are dispatched via Fedex next working day delivery service.
Can I collect the PC to save on delivery?
You can arrange collection by contacting us, we will take a deposit payment over
the phone and the rest can be paid by card when making the collection.
If you have placed an order online and paid by card then collection is not
possible. The transaction is processed as a "distance sale" and we need proof of
delivery from the couriers.
Can I have my order delivered to an address other then the card address?
We allow you to specify a different delivery address. If you have paid by card
and it has passed 3DSecure there should be no issues.
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